Topanhoki Terms and Conditions – Complete Platform User Guide

By accessing, registering for, or using any service offered by topanhoki, you expressly confirm that you have read, understood, and agree to be bound by all terms and conditions contained in this document, together with our Privacy Policy and Responsible Gaming Policy.

These terms apply to all users of the topanhoki platform without exception, including visitors without an account, registered members, VIP members, and any party accessing the platform via mobile app, desktop website, or any other valid means of access.

Topanhoki reserves the right to update or modify these terms at any time. Changes take effect immediately upon being posted on the platform. It is the member's responsibility to review the terms periodically.

To be eligible to register and use the topanhoki platform, you must meet all of the following requirements:

• Aged at least 18 years old or the higher legal age requirement applicable in your region of residence.
• Not residing in a country or region that prohibits or restricts the use of online gambling platforms.
• Acting in a personal capacity, not as a representative or agent of any third party.
• Not previously suspended or banned from using the topanhoki platform.
• Not diagnosed with an active gambling addiction problem without adequate self-control measures in place.

Each member is only permitted to have one (1) active account on the topanhoki platform. Multiple account registrations — whether under your own name or using another person's details — are strictly prohibited and may result in the cancellation of all associated accounts along with the forfeiture of all balances and wins.

Account Security Responsibilities

You are solely responsible for maintaining the confidentiality of your topanhoki account username and password. topanhoki will not be held liable for any losses arising from unauthorized access to your account resulting from your own negligence.

• Do not share your login credentials with anyone, including family members.
• Use a strong, unique password that is not used on any other platform.
• Enable two-factor authentication (2FA) for added security.
• Log out of your account after every session, especially on public devices.
• Report to customer support immediately if you suspect your account has been compromised.

Account Information

All information you provide during registration and the KYC (Know Your Customer) process must be accurate, complete, and up to date. topanhoki reserves the right to verify any information provided and to request supporting documents at any time deemed necessary.

Topanhoki supports a wide range of payment methods to facilitate transactions for Malaysian members, including bank transfers via FPX, Visa and Mastercard credit/debit cards, local e-wallets such as Touch 'n Go eWallet, DuitNow QR, Boost, and GrabPay, as well as selected cryptocurrencies.

Deposit Terms

• The minimum deposit allowed is as stated on the deposit page within your account.
• You may only deposit funds using a payment method registered in your own name.
• Topanhoki does not accept third-party deposits on behalf of other members.
• All deposits are subject to processing and verification, which may take time depending on the chosen payment method.

Withdrawal Terms

• Withdrawals will be processed to the same payment method used for the deposit, except in certain situations approved by management.
• Full KYC verification is required before your first withdrawal request can be processed.
• Topanhoki reserves the right to conduct additional security checks on any withdrawal request deemed unusual.
• Funds obtained through fraudulent activity, the use of unauthorised third-party software, or breaches of these terms are not eligible for withdrawal.

Topanhoki offers a variety of bonuses and promotions to members from time to time. Each offer has its own specific terms and conditions stated on the relevant promotions page. The following general terms apply to all promotions unless stated otherwise:

• The wagering requirement must be fulfilled before a bonus can be converted into withdrawable cash.
• Each promotion has an expiry date that should be reviewed carefully before claiming an offer.
• Bonuses are non-transferable between member accounts.
• Topanhoki reserves the right to void any bonus claimed through fraudulent means or in violation of the offer's terms.
• Using multiple accounts to claim the same bonus is prohibited and will result in the cancellation of all related bonuses.
• Topanhoki's decisions regarding bonus disputes are final.

All games available on the topanhoki platform use an independently verified random number generator (RNG) to ensure the fairness and randomness of every game outcome. Game results are final and cannot be disputed unless there is clear evidence of a technical failure.

Technical Failure

In the event of a technical failure affecting game outcomes, topanhoki reserves the right to void the affected wagers and refund the wagering amounts to the member's account. topanhoki is not responsible for any losses arising from technical disruptions beyond the platform's control, including connectivity issues on the member's end.

Minimum and Maximum Betting

Minimum and maximum betting limits are set for each game and displayed within the game interface. topanhoki reserves the right to adjust these limits at any time without prior notice.

To maintain a fair and safe gaming environment for all members, topanhoki strictly prohibits the following activities:

1. Use of any software, bots, scripts, or automated tools to interact with the platform.
2. Collusion between members to manipulate game outcomes or exploit system vulnerabilities.
3. Using false information or another person's identity during registration or the KYC process.
4. Any attempt to hack, attack, or disrupt the operations of topanhoki servers or infrastructure.
5. Money laundering or using the platform for illegal purposes.
6. Abuse of the customer support system through false claims or threats.
7. Sharing or selling your account to another party.

Topanhoki reserves the right to suspend or close any member's account at any time for the following reasons:

• Violation of any section of these terms and conditions.
• Suspected fraud or illegal activity.
• Failure to complete the KYC verification process within the stipulated timeframe.
• Request from the relevant legal authorities.
• Voluntary request by the member themselves.

In the event of account closure due to a terms violation, topanhoki reserves the right to withhold the account balance pending the completion of an investigation. If the violation is confirmed, the balance may be fully forfeited.

Members who wish to voluntarily close their account may contact the topanhoki customer support team and request account closure. Any remaining balance will be returned once all withdrawal conditions have been met.

All content found on the topanhoki platform, including but not limited to logos, brand names, graphic designs, user interfaces, text, images, game animations, software, and databases, is the exclusive property of topanhoki or its respective licensors.

You are not permitted to copy, reproduce, distribute, republish, upload, transmit, or display any content from the topanhoki platform without prior written consent from our management.

Using the topanhoki brand name or trademarks in any context without authorization may result in legal action.

The topanhoki platform is provided "as is" without any warranties, whether express or implied. topanhoki does not guarantee that the platform will operate without interruption, be error-free, or meet your specific requirements.

To the maximum extent permitted by applicable law, topanhoki shall not be liable for:

• Any financial losses incurred while using the platform, including betting losses.
• Service disruptions due to maintenance, system updates, or circumstances beyond our control.
• Indirect, consequential, or punitive losses arising from the use of the platform.
• The content, accuracy, or availability of third-party websites that may be linked from our platform.

Topanhoki is committed to promoting responsible gambling practices among all members. We provide the following tools free of charge to all members:

• Deposit Limit: Set daily, weekly, or monthly deposit limits to manage your spending.
• Loss Limit: Set the maximum loss amount you are comfortable with within a given period.
• Session Time Limit: Limit the number of hours you can spend on the platform each day.
• Forced Break: Take a break from the platform for a duration of your choosing.
• Self-Exclusion: Option to permanently self-exclude from the platform if needed.

For more information on these responsible gaming tools, please visit the Responsible Gaming our.

Topanhoki reserves the right to amend, update, or replace these terms and conditions at any time at our sole discretion. Amendments take effect immediately upon being posted on the platform.

Continued use of the platform after any amendments are published constitutes your acceptance of the revised terms. It is your responsibility to review this page periodically.

These terms and conditions are governed by the laws applicable to topanhoki's operations. Any disputes arising in connection with these terms shall be resolved through an arbitration process agreed upon by both parties.

If you have any questions regarding these terms and conditions, please contact the topanhoki customer support team via 24/7 live chat or visit the FAQ for additional information.